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We currently ship to addresses within the United States and supported US regions available at checkout.
Standard shipping is free. Delivery estimates shown at checkout are estimates and may vary depending on the product, fulfillment location, carrier, and destination.
Some products are made to order and require additional production time before shipping. Orders containing products fulfilled by different partners may arrive in separate packages.
Please check your delivery address carefully before placing your order. Address changes and cancellations cannot be guaranteed after an order has been submitted for fulfillment.
We do not currently ship directly to international destinations. International customers may use a US-based package-forwarding service of their choice.
Please confirm that your chosen forwarding service accepts the products being ordered and can ship them to your destination. Forwarding charges, customs duties, taxes, import restrictions, and onward delivery are the customer’s responsibility. Our delivery responsibility ends when the order is delivered to the US forwarding address provided at checkout.
Our return and guarantee policy lasts 365 days from the date your order is delivered.
To request a return, replacement, or refund, contact us at support@chefsvisionknives.com with your order number.
Please do not send any product back before contacting us. We will provide the correct return instructions and return destination for your order.
For a standard return, the product must be unused, in its original condition, and returned with its original packaging. Proof of purchase may be required.
If your product arrives damaged, defective, or incorrect, contact us with your order number and photographs of the issue. We will arrange an appropriate replacement or refund.
Sale items are covered by the same return policy as regularly priced items.
Customers are responsible for return shipping costs unless the product is damaged, defective, incorrect, or the return is required because of an error on our part.
Return shipping charges, package-forwarding charges, customs duties, and import taxes are non-refundable.
We recommend using a trackable shipping service for returns. We cannot confirm receipt of a returned product until it has been delivered to the return destination provided by us.
Once your return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. Processing times after a refund is issued depend on your bank or payment provider.
If you have not received an approved refund after allowing time for processing, contact your bank or card provider. You can also contact us at support@chefsvisionknives.com for assistance.